SUPPORT

FAQ

We work to ensure you purchase branded perfumes for the best prices and highest quality. High quality service, individual approach to each customer, attentiveness and responsiveness - that`s what makes us different from everyone!

Opinion of our clients is of high importance for us. Kindly contact us for any arising questions, to which you can’t find the answers on our website. Below you can find the most frequently asked questions from our customers, we hope you will find here the answer to your question.  If not - feel free to write, call and contact us. We will be glad to help you!

Order and payment
How can I order?

To place an order is required to register on our site, select perfumes and send them to the cart, and then enter the necessary data for delivery, then choose the payment method. Also, you can order by contacting us by phone or on our social pages. More information can be found here.

Can I order without registration on website?

Yes, you can. To place an order without registering on the site you need to contact our manager by indicated numbers, or order a call back. You can contact us on social networks.  It should be noted that without registering you will not receive bonuses after purchase.

Can I pay for my order in cash?

Of course! You can pay in cash upon receipt of the order by our employee. To this end, during the registration of the order select the appropriate payment option in the "payment method". We accept only national currency of the Republic of Azerbaijan - AZN. More information about payment can be found here.

How can I pay for order with delivery to region? Online payment is not suitable for me.

We have an extra payment option for the orders from the regions - "Payment through bank and postal transfer". When placing an order you need to specify "cash" payment method. Next you will receive details of contact person (address), to whom you send payment for order. Orders with delivery to the regions require full prepayment. Once the payment received you will be sent an order.

Can I order a sample of perfume?

To view the quality and originality of perfumes we have the opportunity to order samples. To order a sample of perfume, please contact us.

Delivery
What is the price and time for delivery?

Delivery from Aromania.az is always free! If the order is made before 12:00, the delivery is carried out throughout the day until 21:00 Baku time; orders received in the second half of the day will be delivered before the end of the next day. Delivery in Sumgait and Khirdalan is carried out the next day after the order. Delivery to the regions of Azerbaijan is carried out within 3-5 business days from the date of payment. More details about delivery can be found here.

Do you deliver to regions of Azerbaijan?

Yes, we deliver orders throughout Azerbaijan. Delivery to the regions of Azerbaijan is carried out within 3-5 business days from the date of payment.

Is it possible for express delivery within 1-2 hours?

Express delivery is available for at least 1 hour after ordering and delivered to the territory of 28 May metro station, Baku. The express delivery is to be negotiated on the phone in advance with our manager.

Do you deliver only sample order?

When ordering a sample, delivery is carried out only on the territory of 28 May metro station, Baku.

About perfumes
Are these perfumes original? If original then why so cheap?

We offer only 100% original perfumes, because we purchase aromatic substances directly from the factories-manufacturers in many countries of Europe. It's not a secret that a major role in the formation of prices of perfumes plays not only the composition of the fragrance, but also, of course, expensive branded bottles, packaging, expensive commercials featuring high-paid celebrities on the screen. Thus, buying a perfume in its own bottle, you pay all these costs. We buy perfumes directly from the producers themselves, provide the original perfumes in our exclusive bottle, forming more favorable price. In addition, you gain in quality, because it’s not “eau de toilette”, it’s highly original and long-lasting perfume. Buying perfume from us, you pay for quality and originality, not overpaying an additional cost.

Where are the perfumes produced?

We work with the largest and most well-known factories-manufacturers of perfumes in Europe. When purchasing perfume directly from the manufacturer, we can guarantee 100% originality and quality of the goods. Certificates from manufacturers can be found here.

Can I order perfume but in its own bottle and box from you?

No, all the perfumes in our e - boutique Aromania.az are available only in our exclusive bottles of 30 ml and 50 ml, in velvet pouches and a deluxe package.

How can you prove authenticity of perfumes?

In the "Certificates" section you can get acquainted with the documents confirming the authenticity of the perfumery presented in our online - boutique.

Is it eau de toilette or perfume?

All the perfumes in Aromania.az are concentrated perfumes of high tenacity. We do not sell “eau de toilette”, as it has less concentration and low quality.

Are there only 30ml and 50ml bottles in Aromania? Can I order 100ml of perfume?

All the perfumes delivered in exclusive bottles of Aromania.az in a volume of 30 ml and 50 ml.We do not provide 100 ml bottles at the moment.

If you don't find an answer to your question, please, write us:
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